Privacy Policy
This Privacy Policy describes how WESTHYPE (the “Site,” “we,” “us,” or “our”) collects, uses and discloses personal information when you visit www.westhype.com (the “Site”), use our Services , make a purchase there, or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor or any other person whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by law.
How we collect and use your personal information
To provide the Services, we collect as set forth below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, to provide or improve the Services, to comply with any applicable legal obligations, to enforce any applicable Terms of Service, and to use the Services, our rights and the rights of ours Protect or defend users or others.
What personal data do we collect?
The type of personal information we receive about you depends on how you interact with our website and use our services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
The information you provide to us directly through our Services may include:
Contact details including your name, address, telephone number and email address.
Order information including your name, billing address, shipping address, payment confirmation, email address and telephone number.
Account information including your username, password, security questions, and other information used for account security.
Customer support information, including information you include in your communications with us, such as when you send a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information. However, this may prevent you from using or accessing these features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels and similar technologies (“Cookies”) for this purpose. Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address and other information about your interaction with the Services.
Information Obtained from Third Parties
Finally, we may receive information about you from third parties, including from vendors and service providers who collect information on our behalf, for example:
Companies that support our website and services, such as Shopify.
Our payment processors who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment, fulfill your orders and provide you with the products or services you have requested in order to fulfill our contract with you.
When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may use online tracking technologies such as pixels, web beacons, software Developer kits, third-party libraries and cookies automatically collect certain information.
Any information we receive from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third Party Sites and Links.
How we use your personal information
Provision of products and services. We use your personal information to provide you with the Services and to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions Creating, maintaining and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other features and functionality related to your account.
Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing and promotional messages by email, SMS or postal mail and showing you advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our website and other websites. If you are based in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products in accordance with Article 6, Paragraph 1 (f) GDPR.
Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal or malicious activities. If you choose to use the Services and register an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password or other login details with anyone. If you believe your account has been compromised, please contact us immediately. If you are based in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Article 6, Paragraph 1 (f) GDPR.
Communicating with you and improving service. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest to be able to respond to you, to provide you with effective services and to maintain our business relationship with you, in accordance with Art. 6, Paragraph 1 (f) GDPR.
Cookies
Like many websites, we use cookies on our website. For specific information about the cookies we use in connection with providing our store through Shopify, please visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including remembering your actions and preferences), perform analytics and better understand user interaction with the services (in our legitimate interest to improve the administration of the services and optimize). We may also allow third parties and service providers to use cookies on our website to better tailor the services, products and advertising on our website and other websites.
Most browsers automatically accept cookies by default. However, you can set your browser to remove or reject cookies via the browser control. Please note that removing or blocking cookies may impact your user experience and may result in some of the Services, including certain features and general functionalities, not functioning properly or becoming unavailable. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
How we share personal information
In certain circumstances, we may disclose your personal information to third parties for the purposes of fulfilling a contract, for legitimate purposes and for other reasons subject to this Privacy Policy. These circumstances may include:
with vendors or other third parties who provide services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment and shipping).
with business and marketing partners to provide services to you and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
If you instruct, request or otherwise provide us with your consent to share certain information with third parties, for example to send you products or through your use of social media widgets or login integrations, with your consent.
with our subsidiaries or otherwise within our group of companies, in our legitimate interest in running a successful business.
In connection with a business transaction, such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce all applicable Terms of Service and to provide the Services, our rights and the rights of our users or to protect or defend others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes set out under “How we collect and use your personal information” and “How we disclose personal information” above:
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With your consent, we share personal information for the purposes of conducting promotional and marketing activities as follows.
Third Party Websites and Links
Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information found on such websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without notice there is a restriction imposed by us or third parties. The inclusion of such links by us does not automatically constitute an endorsement of the content of such platforms or their owners or operators, except as disclosed on the Services.
Children's data
The Services are not intended for use by children and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact information provided below to request deletion of that information.
As of the effective date of this Privacy Policy, we have no actual knowledge that we are “sharing” or “selling” (as those terms are defined under applicable law) personal information of anyone under 16 years of age.
Security and retention of your data
Please note that no security measures are perfect or impenetrable and we cannot guarantee “perfect security”. In addition, the information you send to us may not be secure during transmission. We recommend that you do not use unsecure channels to share sensitive or confidential information with us.
How long we retain your personal information depends on various factors, such as whether we need the information to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and only apply in certain circumstances. In certain cases, we may refuse your request to the extent permitted by law.
Right of access/information: You may have the right to request access to the personal data we hold about you, including details of how we use and share your data.
Right to deletion: You may have the right to request the deletion of the personal data we hold about you.
Right to rectification: You may have the right to request that any inaccurate personal information we hold about you be corrected.
Right to portability: You may have the right to receive a copy of the personal information we hold about you and, in certain circumstances and subject to certain exceptions, to request the transfer of that information to third parties.
Right to Object to Sale, Sharing, or Targeted Advertising: You may have the right to direct us not to “sell” or “share” your personal information, or to object to processing of your personal information for purposes described as “targeted advertising.” The meaning of the applicable data protection laws apply. Please note: If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat this as a request to “sell” or “share” information for the device and the Browser that you use to visit the website.
Restriction of processing: You may have the right to ask us to stop or restrict processing of your personal data.
Withdrawal of consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.
Right to appeal: If we refuse to process your request, you may have the right to appeal our decision. You can do this by responding directly to our rejection.
Manage communication preferences: We may send you promotional emails and you can opt out of receiving these emails at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.
You can exercise these rights as set out on our website or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to the request. Subject to applicable law, you may designate an authorized agent to make requests to exercise your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide evidence that you have authorized the agent to act on your behalf. In addition, we may need to confirm your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have any complaints about the way we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to object to our decision by contacting us using the contact details listed below or by submitting your complaint to your local data protection authority.
International users
Please note that we may transfer, store and process your personal data outside the country in which you live. Your personal data will also be processed by employees and external service providers and partners in these countries.
If we transfer your personal data to countries outside Europe, we will rely on accepted transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts of the relevant UK authority, unless the data transfer is to a country where it has been determined that it offers an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please call or email us at office@westhype.com or contact us at Mariahilfer Straße 1, Graz, 8020 , AT.
For the purposes of applicable data protection laws and unless expressly stated otherwise, we are the controller of your personal data.
