General terms and conditions for consumers (as of March 2024)

These General Terms and Conditions (GTC) apply to all deliveries from WESTHYPE® (registered trademark of Invesita e.U.) to consumers.
A consumer is any natural person who concludes a legal transaction for a purpose that cannot predominantly be attributed to either their commercial or independent professional activity .

2. Contractual partner
The purchase contract is concluded with Invesita e.U., Mariahilfer Straße 1, 8020 Graz, Austria

The contract language is German (in Germany and Austria) and English (rest of world).

The presentation of the products in the online shop does not constitute a legally binding offer, but rather only an invitation to the customer to make an offer. The customer's order represents an offer. Once we have received the order, the customer will be notified of receipt of his order via the email address he provided. This communication does not constitute acceptance of the customer's offer on our part. A contract is only concluded after acceptance on our part. Acceptance occurs when the ordered goods are dispatched. Our confirmation of receipt of the customer order by email does not constitute an acceptance of the offer on our part.

You have the right to withdraw from the contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

Return Policy:

To exercise your right of withdrawal, you have several options:

a.) About your customer account

• Log in to your account:
• In the **Email** field, enter your email address and then click **Next**.
• Open the email sent by our store in your email account and copy the
• six-digit confirmation code in the email.
• Go back to the online store and enter the six-digit verification code.
• If your order contains more than one item, select the items you wish to return.
• Click on the order for which you wish to request a return.
• Select a return reason and add a note for the shop.
• Click **Request a Return**. If your return request is approved and shipping is required, you will receive an email with shipping instructions and a return label.
• If the product is returned without damage, you will receive your refund.

b.) by email

You can also inform us of your cancellation by email. Send us the order number for cancellation to the following email address: office@westhype.com. After successful verification, a return label will be sent to your email address. Print out this return label, stick it on the package and hand it in to the parcel service provider defined on the return label.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

2.3.2. Consequences of revocation (withdrawal)

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. You must return the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract:

WESTHYPE

Mariahilferstrasse 1

8020 Graz

Austria

to return or hand over.

3. When does the right of cancellation (right of withdrawal) no longer apply?

The right of cancellation (right of withdrawal) does not apply in the event of any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning. The right of cancellation (right of withdrawal) also does not apply to products which are delivered in a sealed package if the seal has been removed after delivery.

All prices are total prices. They are inclusive of all taxes including sales tax, unless these are stated separately. The shipping costs will be clearly communicated to you in the shopping cart system during checkout.

The online shop is available in Austria, Belgium, Bulgaria, Greece, Croatia, Lichtenstein, Malta, Monaco, Luxembourg, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Serbia, Slovakia, San Marino, Czech Republic, Denmark, Hungary, Italy, France and Germany. We only deliver to delivery addresses in these states.

Payment can be made either via Paypal, Amazon Pay, Eps, Maestro, Visacard, Mastercard, Klarna, Google Pay, Apple Pay or bank transfer. If you choose the bank transfer payment method, we will provide you with our bank details in the order confirmation.

The goods remain our property until full payment has been made.

The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes regarding contractual obligations that arise from online purchase contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to take part in a dispute resolution procedure before a consumer arbitration board.

 8. You can reach us using the following contact details:

WESTHYPE®

Mariahilfer Straße 1

8020 Graz

Austria

or the email address:

support@westhype.com